“It all comes back to the customer — To avoid this type of needless innovation, retailers should look to become shopper-centric in every aspect of their business” That statement 3 years old. We are seeing how modular business architecture speeds the pace of disruption. 3 years ago has introduced a number of new ways to shop and not shop.
I don’t think it is “do or die” but do or slow change and eventually become meaningless. Kmart did not die as fast as it should. We still have legacy stores because many serve a purpose and are not served by new. It all takes time for people to change. Maybe slower than we all like.
Do or die: How retailers can innovate in an age of disruption. Pretty much everyone agrees the traditional retail model needs to change—how to do so is another matter…