Why retail should be customer focused

We are so lucky that we can buy nearly anything we want online. If we want, we can stay at home and wait to get a new pair of shoes, a replacement phone protector, toilet paper even… Why do we still bother to go to actual stores? I read a great…

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How Kohl’s can continue their retail success

In 2017, Americans spent $130.6 trillion and names like Target, Lululemon, and (no surprise) Amazon saw increases in sales from the last year. The winners are no doubt impressive, the big question is how will retail adapt? What are the next steps? Is it too late? Absolutely not. Recently, we…

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Creating Delight in Online Retail

It’s not just that online commerce is taking sales away from retailers. Well, it is, but it’s far more than a one to one ratio. The problem is not that Bob Smith bought his comforter set from Amazon and therefore Target lost out on the sale of a comforter. What’s…

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Top 20 and Bottom 20 Occupations that Buy Ford F-150 Pickups, New and Used

TOP 20 occupations who buy F150 Farmer/Dairyman Pilot Laborer Electrician Mechanic Plumber Army Credit Union Trades Driver/Truck Driver Construction Medical/Paramedic Carpenter/Furniture/Woodworking Foreman/Crew leader Driver Maintenance Welder Repairman Operator Machinist Firefighter Supervisor BOTTOM 20 occupations that don’t buy F150 Clerk Psychologist Secretary Student Legal/Attorney/Lawyer Teacher Pharmacist/Pharmacy Social Worker/Case Worker Therapists/Physical Insurance/Agent…

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Performance management and people metrics

Is the year-end review and yearly planning working for you? Startups and SMBs might not know what this is but big business does and it’s not working like it once did. This document talks about the fix but why is it not working? Things move too fast now. Management process…

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What are the next growth markets?

I’ve always been fascinated with growth potential of the business categories. I created a scorecard based on a number of expectations by market category. Really Some of the variables include market growth potential, barriers to entry, market growth (CAGR), Purchase frequency of the products sold, average order value, value to…

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