Having seen a few incidents in the world, this one will definitely be remembered. The tears of sadness, separation, anxiety, sickness, and bad economics are all spinning in circles around...

Written by Christopher H Skinner. In 2014, The Economist Intelligence Unit conducted a survey in partnership with Humana to measure employee wellness as well as employer wellness program availability. 255...

Two of my long term heroes both died within days of each other.   I plan to do an analysis of their writing styles to indicate any personality traits that they...

We live in a hype cycle. First, there was the dot com era and any business with a website was going to rule the world. Then it was social, and...

[Writers note: In late 2014, we wrote this article. We had not invented our CRM technology, but we knew that there had to be something better than simple demographic data...

Customer delight is a form of happiness.  It is a well-documented, but a hard to achieve KPI. Jeff Bezos understands how important it is and has 5 teams working on it at...

This article was written by Madelyn Skinner. The Story. I am fascinated by subscription boxes, although a little overwhelmed, too. My friends are constantly talking about their monthly makeup boxes,...

In 2013, Christopher Skinner was the keynote speaker at a Google ThinkFinance event in Mountainview. Five years is a long time when you’re thinking about digital, yet the concepts here...

How Rihanna’s Fenty Beauty delivered ‘Beauty for All’ — and a wake-up call to the industry Most brands can't afford this but they can afford to segment and target based...

Here is a list of customer-centric companies I found. I need to update the list. Who am I missing? And how centric are they? 12 Solutions Website — http://2twelvesolutions.com/ Mission- Our...